Track Your Order

Track Your Order

Here's how to find your parcel, and what the timeline actually looks like.

Your tracking link

The moment your order leaves our warehouse, we email you a tracking link. It goes to the address you used at checkout. If you can't find it, search your inbox for "Audrey Cole Nantucket" and check your spam and promotions folders — that's where it usually is.

The timeline

• Order placed. Orders received before 2:00 PM ET, Monday through Friday start processing the same day. Anything after that starts the next business day.
• Processing: 1–3 business days. We pick, check and pack your order. Monday to Friday, excluding public holidays.
• Tracking email sent. As soon as the parcel is handed to the carrier.
• In transit: 5–9 business days. On its way to you.
• Total: 6–12 business days from placing the order to having it in hand.

My tracking hasn't updated

This is the most common question we get, and it's almost never a problem. Tracking events typically start updating 2–5 business days after the parcel leaves the warehouse. Before that first scan, the link will look quiet or say the label has only been created. That's normal — the parcel is moving, the carrier just hasn't scanned it into their network yet.

If there has been no movement at all for more than 7 business days, email us at info@audreycole-nantucket.com with your order number and we'll open an enquiry with the carrier.

Multiple parcels

Orders with several items are sometimes split across more than one parcel, each with its own tracking number. If part of your order arrives and the rest hasn't, check whether you received a second tracking email before assuming something is missing.

Marked as delivered but not received

Carriers occasionally scan a parcel as delivered a little early, or leave it with a neighbour or in a safe place. Check around your property and with your neighbours first. If it still hasn't turned up 48 hours after the delivery scan, contact us with your order number and we'll take it from there.

Wrong address

An incomplete or incorrect address is the one thing that reliably stops a delivery. If your order hasn't shipped yet, email us straight away and we'll correct it. Once it's with the carrier we can't change the destination, but we can arrange a redelivery or another solution once it comes back to us.

Still stuck?

Email info@audreycole-nantucket.com or call +1 (646) 582-9174 with your order number.

Monday – Friday: 10:00 AM – 5:00 PM (ET)
Saturday & Sunday: 9:00 AM – 3:00 PM (ET)
We reply within 12–24 hours on business days.