Payment Options
Payment Options
Everything we accept, what happens when you pay, and what to do if a payment doesn't go through.
What we accept
We accept Visa, Mastercard, American Express and PayPal. All prices on this site are shown and charged in USD.
When you are charged
Your payment is taken at the moment you place the order, not at dispatch. You'll receive an order confirmation by email straight away; if it doesn't arrive within a few minutes, check your spam folder before contacting us, as confirmation emails land there more often than they should.
Is it secure?
Every payment on audreycole-nantucket.com runs over an SSL-encrypted connection, and card details are handled by our payment provider rather than stored on our own systems. We never see or keep your full card number.
If a payment is declined
A declined payment almost always comes from the bank's side rather than ours. The usual causes:
- the billing address entered at checkout doesn't match the one your bank has on file;
- the card is not enabled for online or international payments;
- your bank has flagged the transaction and is waiting for you to confirm it in your banking app.
Check those three first, then try again. If it still fails, email us at info@audreycole-nantucket.com and we'll help you complete the order another way.
Pending charges after a failed order
If an order fails but you still see a charge, it's an authorisation hold rather than a completed payment — your bank releases it automatically, usually within a few business days. No action is needed from you, but if the hold is still there after five business days, send us the date and amount and we'll chase it.
Refunds
Refunds go back to the payment method you originally used, within 5–10 business days of your return being received and inspected. We cannot refund to a different card or account. Full terms are in our Return & Refund Policy.
Taxes and duties
The price you see at checkout is the price you pay. There are no import duties or additional charges on delivery for orders shipped within the United States.
Questions
SAJET LLC
30 N Gould St Ste 700, Sheridan, WY 82801, United States
Email: info@audreycole-nantucket.com
Phone: +1 (646) 582-9174
Monday – Friday: 10:00 AM – 5:00 PM (ET)
Saturday & Sunday: 9:00 AM – 3:00 PM (ET)