Shipping Policy
Shipping & Delivery
Here's everything you need to know about how and when your Audrey Cole Nantucket order reaches you.
Where we deliver
For now, we ship within the United States only.
Order cut-off
Orders placed before 2:00 PM ET, Monday through Friday begin processing the same day. Orders placed after the cut-off, at weekends, or on a public holiday begin processing on the next business day.
Getting your order ready
We pack and dispatch orders within 1–3 business days. That window runs Monday through Friday and excludes public holidays.
Time on the road
After dispatch, delivery typically takes another 5–9 business days.
Start to finish
All in, plan on roughly 6–12 business days between placing your order and having it in hand.
What it costs
Nothing extra — shipping is free on every order, with no minimum spend.
Following your parcel
The moment your order leaves us, a tracking link lands in your inbox. Tracking events usually start updating 2–5 business days after the parcel departs the warehouse, so don't worry if it's quiet at first. Our Track Your Order page walks through the whole timeline.
Paying for your order
We accept Visa, Mastercard, American Express and PayPal. All prices are charged in USD, and every payment runs over a secure, SSL-encrypted connection. See Payment Options for details.
If your address isn't right
An incomplete or incorrect address can stop a delivery in its tracks. If that happens, we'll get in touch to arrange a redelivery or another solution — but please double-check your details at checkout to avoid the delay.
When an order counts as delivered
Once the carrier records your parcel as delivered, the delivery is considered complete. If it's marked delivered and hasn't turned up 48 hours later, contact us with your order number and we'll open an enquiry with the carrier.
Returns
Changed your mind, or something arrived damaged? Our Return & Refund Policy sets out the 30 days you have and how to start a return.
Contact
SAJET LLC
30 N Gould St Ste 700, Sheridan, WY 82801, United States
Email: info@audreycole-nantucket.com
Phone: +1 (646) 582-9174
Monday – Friday: 10:00 AM – 5:00 PM (ET)
Saturday & Sunday: 9:00 AM – 3:00 PM (ET)
We usually reply within 12–24 hours on business days.